Carrefour

Carrefour Tunisia aimed to transform its website into a seamless e-commerce platform that integrated all sales channels—delivery, drive, and click-and-collect. This required a robust system to handle complex integrations (PIM, Loyalty, SAP, and payment gateways) and improve the customer experience with real-time tracking, secure checkouts, and efficient order management—all while maintaining a consistent, omni-channel brand experience.

Satoripop crafted a comprehensive solution to meet Carrefour's needs:

• Custom Branding: A unique, branded front office tailored specifically to Carrefour’s identity.
• Enhanced Product Management: Advanced search and filtering options to improve product navigation and discovery.
• Optimized Order Processing: Real-time tracking and efficient order processing to ensure timely and accurate deliveries.
• Integrated Loyalty Program: Seamless loyalty program integration to boost customer engagement and reward frequency.

Our tailored solution achieved transformative results:

• Seamless Omnichannel Experience: Customers gained flexibility with options to shop in-store, use delivery services, or opt for click-and-collect.
• Increased User Engagement: A responsive, intuitive design enhanced customer satisfaction and interaction.
• Award & ROI Growth: Recognized as Product of the Year 2023, the platform strengthened Carrefour’s market position and drove substantial ROI.